Mailcase

Terms of service

Last updated: 10 November 2026 · Versão portuguesa

1. The service

Mailcase is an Outlook add-in provided by Hugo Velez Ribeiro, Unip., Lda., trading as HVR Business Consulting, Avenida da Boa Esperança 4, Parque das Nações, 1990-305 Lisbon, Portugal ("we"). It lets users save emails, a PDF copy and attachments to folders in their organisation's OneDrive or SharePoint. These terms apply to the organisation that installs or subscribes to Mailcase ("you").

2. Free trial

Each organisation gets one 30-day free trial, starting the first time any of its users opens Mailcase. After the trial, filing requires a paid subscription.

3. Subscription and payment

The price is per active user per month, as shown on our website when you subscribe, plus VAT where applicable. Subscriptions renew monthly or yearly until cancelled. An active user is anyone in your organisation who opened Mailcase in the billing period. We may change prices with 30 days' notice; the change applies from your next renewal.

4. Cancellation

You can cancel at any time; the service runs until the end of the period already paid. We do not refund partial periods, except where the law requires it. If payment fails, we may suspend filing after 7 days.

5. Your data

Emails and files are processed only inside your Microsoft 365 and remain yours. Removing Mailcase or ending the subscription does not delete anything already filed. Our privacy policy explains the limited data we process.

6. Acceptable use

You must not use Mailcase in breach of the law or of Microsoft's terms, attempt to bypass licensing, or resell it without our written agreement.

7. Availability and liability

We work to keep Mailcase available and to fix reported problems promptly, but do not guarantee uninterrupted operation, in particular when Microsoft 365 services are unavailable. You remain responsible for your organisation's records and backups. To the extent permitted by law, our total liability is limited to the amounts you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect loss.

8. Changes

We may update these terms and will give 30 days' notice of material changes by email or in the add-in.

9. Law and courts

These terms are governed by Portuguese law. The courts of Lisbon have jurisdiction, without prejudice to mandatory consumer protection rules.

Questions: info@hvr.pt