Support

Write to info@hvr.pt with your organisation name and, if you can, a screenshot of the Mailcase panel. We reply within one working day (Lisbon time), in English or Portuguese.

Install for your organisation

In the Microsoft 365 admin center, go to Settings › Integrated apps › Upload custom apps.
Choose Office add-in and Provide link to the manifest file, then paste and select Validate.
Assign it to everyone, a group or just yourself, and approve the permissions.

The File button appears in Outlook within a few minutes to 24 hours.

First use

Open any email and select File email (Arquivar). The first time, choose the folder whose subfolders are your clients or projects. Mailcase suggests folders named Clients, Projects and similar that it finds in your OneDrive and SharePoint.

Common questions

The button doesn't appear. Wait up to 24 hours after the admin deployed it, then restart Outlook. Personal Outlook.com accounts are not supported.

"Could not create the PDF". Very large emails (over about 2 MB of text and images) can't be converted. The .eml and attachments are still saved.

Remove Mailcase. In the admin center, open Integrated apps › Mailcase › Remove app. Filed emails stay in your folders.